Question 1

What is Reability?

Accepted Answer

Reability is an AI-powered physiotherapy platform that combines advanced technology with expert human care. We offer online consultations, in-home visits, and clinic sessions across India, with a focus on musculoskeletal and neurological conditions.

Question 2

How is Reability different from traditional physiotherapy?

Accepted Answer

We combine AI-powered assessments (gait analysis, form correction, range of motion) with certified physiotherapists. Our app provides 24/7 exercise guidance, progress tracking, and real-time form feedback—features not available in traditional practice.

Question 3

What conditions do you treat?

Accepted Answer

We treat a wide range of conditions including back pain, neck pain, sports injuries, post-surgical rehabilitation, Parkinson's disease, stroke recovery, arthritis, and pediatric conditions like cerebral palsy. Our therapists specialize in both MSK and neurological rehabilitation.

Question 4

How do I book an appointment?

Accepted Answer

You can book through our mobile app, website (reability.in/book), or by calling us directly. Select your preferred service type (online, in-home, or clinic), choose a date and time, and complete the booking. You'll receive a confirmation email and app notification.

Question 5

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your appointment. Cancellations within 24 hours incur a 50% fee. No-shows are charged the full session fee. Rescheduling is free if done 12+ hours in advance.

Question 6

Can I choose my physiotherapist?

Accepted Answer

Yes, once you've had your first session, you can request the same therapist for future appointments based on availability. We also match you with specialists based on your specific condition.

Question 7

What's included in an online consultation?

Accepted Answer

Online consultations include a 45-minute video session with a certified physiotherapist, AI-assisted assessment review, personalized exercise prescription, and follow-up support through our app. It's ideal for follow-ups and patients outside Bangalore.

Question 8

Where are in-home visits available?

Accepted Answer

In-home physiotherapy visits are currently available across Bangalore. We're expanding to other cities. The therapist brings necessary equipment and provides hands-on treatment in your home.

Question 9

What equipment is available at the clinic?

Accepted Answer

Our clinic offers state-of-the-art physiotherapy equipment including electrotherapy devices, ultrasound machines, TENS units, and specialized exercise equipment for comprehensive rehabilitation.

Question 10

Do I need the app to use your services?

Accepted Answer

While not mandatory, the app significantly enhances your experience. It provides AI-powered assessments, exercise videos with form correction, progress tracking, appointment management, and direct messaging with your therapist.

Question 11

Is my health data secure in the app?

Accepted Answer

Yes, we take data security seriously. All data is encrypted in transit and at rest. We comply with Indian data protection laws (IT Act 2000) and implement role-based access controls. See our Privacy Policy for details.

Question 12

What AI features are available?

Accepted Answer

Our AI features include: Gait Analysis (10+ biomechanical metrics from a 30-second video), Real-time Form Correction (pose overlay during exercises), Range of Motion Assessment (±5° accuracy), and Fall Risk Scoring for neurological patients.

Question 13

What are your prices?

Accepted Answer

Online consultations: ₹350-500 (45 min). In-home visits: ₹700-1,000 (60 min). Clinic sessions: ₹500-1,200 (45-60 min). Package discounts available for multiple sessions.

Question 14

Do you accept insurance?

Accepted Answer

We're working on direct insurance partnerships. Currently, we provide detailed invoices that you can submit to your insurance company for reimbursement. Many patients successfully claim physiotherapy under their health plans.

Question 15

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards, net banking, and wallets via Razorpay. Cash is accepted for in-person visits. All prices include applicable taxes.

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